The purpose of this page is to help de-tangle the information real or fake dished out in the purchase/commissioning of high value projects in home renovation.

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To fuel the discussion we can explore a few tips to think about as you begin your due diligence.

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False discounts

Unfortunately, offers such as ‘50% off’ and ‘free fitting’ simply are not true. Some companies use these enticing deals and sales tactics to lure customers in. It is well known within the kitchen industry that these ‘offers’ are made up. Be cautious and avoid being misled.

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Pressure sales

Designing your new kitchen should be an enjoyable process. Unfortunately, you may come across some companies that pressure you into making hasty decisions or demand deposits before you are fully ready.

You should only ever leave a deposit in your own time when you are 100% happy with the design and spec. Take your time to explore your options.

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Portfolios and reviews

Take a thorough look through galleries, projects and customer reviews. The best kitchen design companies are proud of their projects and will regularly update their portfolio with their latest projects and frequently receive positive reviews. These two elements serve as reliable indicators of what to expect.

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Quantity over quality

If you’re looking for a well-designed, high-quality kitchen, we highly recommend choosing an independent kitchen design company. Large chain businesses tend to operate on a volume-based model, prioritising quantity over quality, often to meet sales targets. You want to make sure that your kitchen designer’s job is just that – a designer, not a sales person. 

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Communication

Avoid designers who lack transparency or fail to listen to your input and concerns. Look for a designer that values open dialogue, is honest with you and actively involves you in decision making. Afterall, it’s your kitchen!